Automating work processes
The internal processes worth automating usually exist only where you are. They grew over years, have their own exceptions, and no standard product was made for them. Those are the ones we build for.
What this is about
Ready-made tools cover what every company has in common. The time goes in what is not common: the hand-over between two departments, the rule that applies to one kind of customer, the spreadsheet holding it all together. That is why most of what we automate is custom built.
The gain is almost always in a process with many small steps. Each one takes a few minutes, none of them looks worth fixing, and together they eat a full position.
We start by mapping how the process is actually done, together with the people who do it, and build the automation around the rules and exceptions you have. Process automation can reach finance, sales, customer service and administration, and where fixed rules fall short, such as text that has to be read, sorted or written, we bring in AI.
How the routine runs today
- Pull out the numbers
- Type them in somewhere else
- Send them on to the right person
- Follow up by hand
Every step waits for a person to do it
Once it is set up
The system does all of this by itself:
- Pulls out the numbers
- Registers them somewhere else
- Sends them on to the right person or system
- Follows up without anyone having to remember
You do none of the steps any more, you just see the result
What we automate
Every process is different, but some areas come up again and again. Each has its own page with examples and common questions.
Does any of this sound familiar?
If the answer is yes to one of the points below, there is usually something to gain.
- 01
The same information gets typed in twice
Somebody reads it off one system and types it into another. That is the clearest sign there is something to gain here.
- 02
The monthly report is made by hand
Numbers are pulled out, pasted into a spreadsheet and formatted again. The same work every time, for the same result.
- 03
The process stops when somebody is away
If a holiday or a sick day puts a routine on hold, the routine lives in a person rather than in a system.
- 04
Follow-ups happen when somebody remembers
Reminders and chasing live in somebody's head or on a list, and go out when there happens to be time.
What you get
We always start with a review that costs nothing and commits you to nothing. You are free to say no afterwards.
- A review of where the hours actually go
- Scope and cost estimated before we start
- The solution put into service, not just delivered
- Source code and documentation. You own all of it
Questions about automation
01
How does automating a work process actually work?
First we map how the routine is done today, step by step. Then we build something that takes the fixed steps itself: it fetches the data where it lives, handles it by the rules you already follow, and delivers the result where it needs to go. Where human judgement is needed, the case goes on to the right person.
02
Which work processes can be automated?
The ones that repeat and follow fixed rules. Typical examples are invoicing, reporting, form handling, customer follow-ups and booking confirmations. If somebody reads from one system and types into another, it is almost always a candidate. Tasks that need judgement stay with you, but the typing around them can usually go.
03
What if our process is unusual?
That is the most common starting point. Most companies have routines that grew over years, and that no standard product was made for. We map how you actually work and build the automation around it, rather than squeezing you into a tool.
04
Do we have to replace the systems we use today?
Usually not. We build the automation around the systems you already have, so the working day looks the same, just with fewer manual steps. If a system genuinely stands in the way, we say so before we start.
05
Why not just use Zapier or Power Automate?
For simple connections they are often good enough, and then we say so. When the process has many exceptions, needs its own rules or has to survive errors without losing data, a custom solution is more robust and often cheaper in the long run.
06
Do you use AI in the automation?
Where it pays off. Fixed rules solve a lot, and are cheaper and more predictable. We bring in AI when the information is free text, such as emails, invoices and documents that have to be read, sorted or written.
07
What does it cost to automate a routine?
The price follows the scope: how many steps the process has, and which systems are involved. We start with a review that costs nothing, and give you an estimate before any work begins. Then you can weigh the cost against the hours saved.
Shall we look at what takes time where you are?
Tell us briefly how you work today, and we will say honestly whether it is something we can solve. Including when the answer is no.
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